0151 306 3694
Tenancy Deposit Compensation Claim: Our Team Secures £5,359.72 for Tenant
Phoenix Legal successfully settled a tenancy deposit compensation claim for £5,359.72 after a landlord failed to protect a tenant’s deposit and failed to provide the required prescribed information.
The tenant had paid a £1,615.38 deposit under an Assured Shorthold Tenancy (AST), but the landlord did not comply with the tenancy deposit protection rules within the required 30-day period.
Landlord Failed to Protect the Tenant’s Deposit
Landlords who receive a tenancy deposit for an assured shorthold tenancy must usually protect it in an authorised tenancy deposit scheme and give the tenant prescribed information within 30 days. If a landlord fails to protect the deposit, protects it late, or does not provide the required information, the tenant may be entitled to claim compensation.
Compensation for an unprotected tenancy deposit claim can be between one (1) and three (3) times the value of the deposit, depending on the facts of the case. This includes claims involving late deposit protection, missing prescribed information, or a complete failure to use a government-backed deposit scheme.
What Happened in This Tenancy Deposit Claim?
Phoenix Legal was instructed by a tenant who had paid a £1,615.38 tenancy deposit to their landlord. The deposit related to an Assured Shorthold Tenancy Agreement and should have been protected correctly within the statutory deadline.
- The landlord failed to protect the deposit in a government-backed tenancy deposit protection scheme within 30 days.
- The landlord failed to provide the required prescribed information within 30 days.
- The tenant had grounds to pursue a tenancy deposit compensation claim.
Tenancy Deposit Claim Settled for £5,359.72
Our team of expert solicitors settled the claim for £5,359.72 without needing to issue court proceedings. The settlement helped the tenant recover compensation for the landlord’s breach while avoiding the time, cost and uncertainty of contested litigation.
Can I Claim if My Landlord Did Not Protect My Deposit?
You may be able to make a tenancy deposit compensation claim if your landlord or letting agent failed to protect your deposit properly, protected it after the 30-day deadline, or failed to give you the prescribed information.
A claim may still be possible even if you have moved out, your tenancy has ended, or your deposit has already been returned.
Warning signs include never receiving a deposit protection certificate, being unable to find your deposit in a recognised scheme, receiving incomplete paperwork, or not being told how deposit deductions could be disputed.
Why Choose Phoenix Legal?
Phoenix Legal helps tenants understand their rights, check whether a landlord complied with the tenancy deposit rules, and pursue compensation where a claim has reasonable prospects of success.
- We check whether your tenancy deposit was protected on time.
- We review whether prescribed information was provided correctly.
- We advise on the potential value of your tenancy deposit claim.
- We aim to resolve claims efficiently and, where possible, without court proceedings.
Call us now or start your enquiry online using our form below.
0151 306 3694Tenancy Deposit Compensation Claim FAQs
A tenant may be able to claim between one and three times the deposit value if the landlord failed to protect it correctly or failed to provide prescribed information. The final amount depends on the circumstances, any settlement reached, or any order made by the court.
Yes. In most cases, the landlord must protect the deposit in an approved scheme and provide prescribed information within 30 days of receiving the deposit. Late protection may still give rise to a claim.
In many cases, yes. Returning the deposit does not automatically prevent a tenant from claiming compensation for an earlier failure to protect the deposit or provide prescribed information.
Speak to Phoenix Legal About an Unprotected Deposit Claim
If your landlord failed to protect your deposit, protected it late, or did not provide prescribed information, contact Phoenix Legal today.
Our team can review your tenancy deposit claim, explain your options clearly, and help you take practical steps towards recovering the compensation you may be owed.