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Hampshire Tenants Win £2,925 in Tenancy Deposit Claim
Two Hampshire tenants have successfully secured £2,925 in compensation after their landlord failed to protect their tenancy deposit. With the support of our team, the tenants achieved an amicable settlement within just two months of getting in touch.
Background: Tenancy Deposit Not Protected
The tenants moved into their property in March 2020, paying a £650 deposit to their landlord. They remained in the property for three and a half years, during which they signed:
- 3 Assured Shorthold Tenancies (ASTs)
- 1 Statutory Periodic Tenancy
Despite these agreements, our team’s investigation found no evidence that the deposit had ever been protected in a government-approved tenancy deposit scheme, as required under the Housing Act 2004.
Taking Swift Legal Action
Concerned about the status of their deposit, the tenants contacted our team, who swiftly referred the matter to Phoenix Solicitors.
Phoenix Solicitors acted quickly by issuing a Letter Before Action, outlining the breach and setting out the penalties the landlord could face.
The landlord cooperated throughout the process, admitted the breach early, and entered into constructive settlement negotiations.
Successful Settlement: £2,925 Compensation
Within just two months, the case settled without the need for court proceedings. The landlord agreed to:
- Pay the tenants £2,925 in compensation
- Cover their legal costs in full
This outcome delivered fast, stress-free justice for the tenants and demonstrated the value of obtaining specialist tenancy deposit advice.
Why This Matters for Tenants
Under the Housing Act 2004, landlords must protect tenancy deposits in one of the three approved schemes:
- Deposit Protection Service (DPS)
- MyDeposits
- Tenancy Deposit Scheme (TDS)
If they fail to do so, tenants may be entitled to 1–3 times the value of the deposit in compensation.
This Hampshire case highlights that:
- Tenants should always check that their deposit has been protected
- Landlords can face significant penalties for failing to comply with the law
- Early legal advice can lead to fast and fair compensation
How We Can Help
We specialise in tenancy deposit claims across England & Wales and act quickly to protect tenants’ rights. Whether your deposit:
- was not protected,
- was returned late, or
- has been unfairly withheld,
our team can help you pursue the compensation you are legally entitled to.
0151 306 3694